Refund policy


Refund & Returns Policy

Sisiphosakho Signature Co.

At Sisiphosakho Signature Co., we take pride in delivering premium-quality products. This policy is aligned with the Consumer Protection Act 68 of 2008 (South Africa) and is structured to protect both our customers and our business.

1. Defective or Faulty Products (CPA Section 56)

Customers may return goods that are defective, unsafe, or not fit for purpose within 6 months of delivery.

Conditions:

  • The defect must not result from misuse, negligence, improper handling, or normal wear and tear

  • The product must be returned with all original components where possible

Resolution:

  • Repair, replacement, or refund, as determined after inspection

We reserve the right to inspect and verify all defects before approving any claim.

2. Damaged or Incorrect Items on Delivery

If you receive a damaged or incorrect item:

  • You must notify us within 48 hours of delivery

  • Clear photo or video evidence is required

If approved:

  • We will arrange collection or provide return instructions

  • A replacement will be issued where stock is available, or a refund if not

Claims reported after 48 hours may be declined.

3. No Returns for Change of Mind

We do not accept returns or refunds for:

  • Change of mind

  • Incorrect product selection

  • Items no longer wanted

This is in accordance with South African law, which does not require returns for non-defective goods.

4. Customised & Personalised Products

All customised or branded items, including logo-branded products:

  • Are non-refundable and non-returnable

  • Unless confirmed defective under CPA guidelines

Customers are responsible for approving all customization details before production.

5. Return Conditions

Approved returns must meet the following requirements:

  • Items must be in original condition

  • Include original packaging and accessories where applicable

  • Must not show signs of misuse, damage, or alteration

We reserve the right to refuse returns that do not meet these conditions.

6. Shipping Costs

  • Return shipping is covered by us only if the item is confirmed defective or incorrect

  • In all other approved cases, the customer is responsible for return shipping

7. Refund Process

  • Refunds are processed after inspection and approval

  • Approved refunds will be completed within 7–10 business days

  • Refunds are issued via the original payment method

We reserve the right to decline refunds if returned items do not comply with this policy.

8. Exchanges

  • Exchanges are only offered for defective or incorrect items

  • Subject to product availability

9. Proof of Purchase

All claims must include valid proof of purchase (order number or receipt).
No claims will be processed without proof of purchase.

10. Contact Us

To initiate a return or claim, contact:
Email: info@sisiphosakho.com

Important Legal Notice

This policy is governed by the Consumer Protection Act. Nothing in this policy limits your statutory rights, however, all claims will be assessed strictly in accordance with applicable law.